CONTACT US 858-774-1712

IS THERE A WARRANTY?

There is a one year limited warranty on Primate Poles that covers any defects in materials and workmanship. Please email photos of your issue to request a warranty replacement. After 60 days from the purchase date the user is responsible for covering shipping on any warranty replacements. The warranty does not cover losing your pole, theft, or breaking tubes by handling it in ways outside conventional methods recommended in the user manual.

WHY CARBON FIBER?

Carbon fiber has the strength of steel with the weight of aluminum, and for this reason is highly desired for a variety of applications. Carbon fiber does not transfer cold and hot temperatures like aluminum and does not slip when wet. 

WHAT VALUE DOES IT BRING?

Primate Poles are of superior quality and long-lasting durability which give it value. With the Primate Pole you will notice the energy transfer from handle to tool end is very efficient, this is because the Primate Pole can flex but cannot be bent or warped like aluminum. That means less stress for you and less trips to replace your pole. Read our reviews.

HOW LONG DOES THE PRIMATE 3X LAST?

The Primate 3X was designed to last 2-3 times longer than a comparable aluminum pole.
We highly recommend following our product care guidelines. Your pole could potentially last for years but wear and tear ultimately depends on the care given by the user.

WHAT IS SO SPECIAL ABOUT THE LEVER LOCK AND HOW DOES IT WORK?

The Primate Pole lever lock was designed to make it easy to extend and adjust the pole with one easy action. Adjusting the lever lock correctly is the most important thing to learn about using the Primate pole. With the Primate 3X you (1) Flip open the lever lock and extend the second tube. (2) Flip the lever down to lock. (3) Push the snap lock in on the end of the second tube and extend the third tube to snap into place. There are less than half the actions necessary to extend and collapse the Primate 3X compared to triple telescoping poles using cam locks on the market.

IS THE POLE INDESTRUCTIBLE?

Although the Primate Pole is strong, it was designed for pool maintenance only. It can be damaged by repeatedly scraping against abrasive surfaces or leveraged against pool coping and solid objects while extended. Use it as you would any aluminum pole with the assurance it will wear down much slower than aluminum. Do not try and test it’s strength outside of typical service work, it is a high performance tool made of quality materials and should be treated with care.

IS CARBON FIBER A CONDUCTOR OF ELECTRICITY?

Yes. Carbon fiber does conduct electricity. It is not as good of a conductor as most metals, but can conduct electricity nevertheless. Although there is some fiberglass within our Primate Poles, it is still largely made up of graphite. 

WHY AREN’T THERE MORE LENGTH ADJUSTMENT HOLES IN THE THIRD EXTENSION?

The Primate 3X was designed to be simple and as strong as possible. We limited length adjustments (snap lock holes) to the third tube because additional holes would create weak points. For typical three part poles you would extend the first two tubes and use the third tube as a variable length. With the P3X the second extension is the variable. If you need more than the 12 ft the first two tube lengths give you, extend the third tube all the way and use the second tube as the variable. This allows you to make length adjustments quickly with the lever lock in arms reach.